For some items, shipping is available. If shipping is available, this will always be stated in the item’s auction description.
Shipping is always arranged at the time of payment. The shipping cost is then included directly in your payment.
For other items, you will need to collect the item yourself or hire an external service such as Tiptapp or Mooova. Make sure to provide the person collecting it with both your customer number and your receipt, as these are required at collection.
If you send a representative to collect on your behalf, the representative must also be able to show your receipt.
If you have questions about a specific item, it is always best to contact us before the auction ends so that we can confirm whether shipping is possible and what the cost would be.
How do I arrange shipping?
Shipping is always arranged at the time of payment, if the item can be shipped.
Can someone else collect my item?
Yes. The representative must show your receipt at collection.
Can I use an external service such as Tiptapp or Mooova?
Yes. Make sure that the person collecting has your customer number and receipt in order to collect the item.
Is shipping always possible?
No, shipping availability varies between items. Always check the item’s auction description.
