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Withdrawal and returns

How returns and the right of withdrawal work

Most common questions in Withdrawal and returns

All bids on Budi are binding. This means that when you place a bid, you commit to completing the purchase if you win the auction. For more information about what this means, you can read our auction terms and conditions.

All items are sold as-is, and as a customer you have a duty to inspect them. Any defects discovered by the customer when inspecting the product during viewing or upon collection must be reported immediately.

As a buyer, you have a duty to inspect. This means that you are responsible for checking the item's condition and functionality before placing a bid.

At Budi, when possible, we carry out basic functionality checks on items when we are unsure. We also often offer viewings, so that you can inspect and test the item yourself to avoid any uncertainty.

When buying used products, there is always a certain amount of risk. If you discover that an item does not work as it should, contact us – we always try to find a solution.


What does the duty to inspect mean?

It means that you need to make sure that the item works as you expect before placing a bid.

Can I come and inspect the item before placing a bid?

Yes, we often offer viewings. If a viewing is available, it will be stated in the auction description.

Do you test the items before the auction?

We sometimes carry out basic checks, especially if we are unsure about an item's functionality.

What happens if the item does not work after purchase?

Contact us. We always try to find a solution.

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